Senior Officer, Corporate Client Services, Group Tech & Operations
UOB · Central Region (City Area)
Full-timeonsitejuniorCustomerCustomer Service
รายละเอียดงาน / Description
Based in Singapore, this position involves providing dedicated support to institutional and corporate accounts across omnichannel touchpoints. The role focuses on managing complex enquiries, executing service requests in line with banking regulations, and resolving client grievances. Working within Group Technology and Operations, the successful candidate will uphold rigorous quality standards while promoting digital service solutions.
หน้าที่ความรับผิดชอบ / Responsibilities
- Handle corporate client communications via digital portals, written correspondence, phone, and email.
- Address questions and resolve complaints promptly while maintaining thorough records.
- Execute account transactions and client instructions following institutional standards and regulatory rules.
- Guide corporate users on digital banking features, product options, and self-service portals.
- Safeguard sensitive client records and maintain compliance with all internal controls.
- Achieve designated metrics for productivity, service turnaround times, and quality standards.
คุณสมบัติ / Qualifications
- Holds a recognized diploma or degree in any field of study.
- Background in customer support, retail banking, or call center operations is preferred.
- Strong dedication to customer care and service excellence.
- Clear verbal and written communication capabilities.
- Demonstrated problem-solving and critical thinking skills.
- Competent with standard business software including Microsoft Office.
ทักษะที่ต้องการ / Required skills
- Corporate Customer Service
- Problem Solving
- Written Communication
- Verbal Communication
- Microsoft Office
- Complaint Resolution
ทักษะเพิ่มเติม / Nice to have
- Banking Operations
- Contact Centre Operations
- Corporate Banking