Customer Service Sea Cargo Import / Export 20-30K Good Eng k.bum

รายละเอียดงาน / Description

JD Import

• Create job files and issue reconciliation sheet after shipment completion.
• Co-ordinate with sales/customer/ and overseas agent & Key account for obtaining shipment

instruction and follow the SOP requirements.

• Co-ordinate with customer/carrier/supplier and related department for import process.
• Follow up order with CPL overseas, Agent and keep customer informed of the cargo movement.
• Handle all relevant import documents.(Arrival Notice, D/O, Freight invoice, POD etc)
• Take personal responsibilities for solving problem, To follows up request and / or problems that

customer’s experience.

• Check quality and accuracy of works to meet company standard and objectives.
• Recheck debit/credit from overseas & complete Billing to customer, overseas agent & all vendors.
• Provide additional services beyond the call of duties.
• As assigned by Team Leader / Manager.

JD Export

• Co-ordinate with customers / carriers / suppliers and related departments for export process and

handle shipments as per sales / customers and overseas agents’ instruction.

• Contact carrier for contract rate, space & Equipment and booking.
• Create job files and issue reconciliation sheet after shipment completion..
• Promptly communicate, provide information clearly to customer without any late response.
• Check quality and accuracy of works to meet company standard and objectives.
• Follow up and handle shipments for smooth operation as per customers / sales and CPL overseas /

agents’ instruction from A-Z as well as fully comply with Standard Operating Procedures (SOP)
to meet customers / agents’ requirements.

• Take personal responsibilities for daily solving problems and follow up the request and / or

problems that customer’s experience

สถานที่ปฏิบัติงาน

1011 Supalai Grand Tower, 9th Floor, Unit 06 - 07, Rama III Road, Cho Office Rama3