Customer Service Executive (1 year agency contract)
Singtel · Singapore, Singapore
ContracthybridjuniorCustomerCustomer Service
รายละเอียดงาน / Description
Based in Singapore, this role involves delivering top-tier support for enterprise mobile accounts within Singtel Group Enterprise. You will process line activations, address billing inquiries, and resolve general service questions while hitting strict resolution targets. In addition to daily operational support, you will participate in workflow improvements and help uphold excellent customer service standards across all touchpoints.
หน้าที่ความรับผิดชอบ / Responsibilities
- Coordinate and process mobile applications, SIM activations, and line transfers
- Address billing inquiries, resolve customer issues, and execute necessary adjustments
- Handle customer queries regarding mobile features and route complex cases appropriately
- Log all service interactions accurately within internal tracking systems
- Adhere to established operating procedures and satisfy daily resolution service level agreements
- Participate in process improvement initiatives and support team operational goals
คุณสมบัติ / Qualifications
- Diploma in any discipline or field of study
- At least one year of customer service experience
- Fluent written and spoken English communication skills
- Demonstrated ability to handle challenging calls and emails professionally
- Strong multitasking capability under tight deadlines
- Proficiency with Microsoft Office applications
ทักษะที่ต้องการ / Required skills
- Customer Service
- Billing Support
- Incident Management
- MS Office
- Communication Skills
- SLA Management
สวัสดิการ / Benefits
- Hybrid work arrangement
- Comprehensive health and wellness benefits
- Continuous training and development opportunities
- Internal career mobility pathways