#EG Desktop Engineers
Singtel · Singapore, Singapore
Full-timeonsitejuniorOperationsTechnology
รายละเอียดงาน / Description
Based in Singapore, this role serves as the initial contact point delivering comprehensive desktop support services to end users. The desktop engineer will handle technical queries, carry out system imaging, and maintain precise hardware asset inventories. The position also ensures that computer software and user licenses strictly adhere to corporate operational standards and service agreements.
หน้าที่ความรับผิดชอบ / Responsibilities
- Deliver desktop support services by troubleshooting, resolving, and documenting user requests within established SLAs
- Handle system imaging and re-imaging for end-user workstations
- Conduct IT asset inventories and maintain accurate tracking records
- Escalate complex technical issues to appropriate resolver groups or external vendors
- Keep incident management records current with thorough progress updates
- Draft and revise operational work instructions, standards, and troubleshooting procedures
คุณสมบัติ / Qualifications
- Diploma or ITE qualification with at least one year of desktop support experience
- Hands-on expertise supporting Microsoft Windows 10 and Microsoft Office 365 environments
- Valid technical certification such as CompTIA (A+, Network+, Security+) or Microsoft Certified Desktop credentials
- Strong English verbal and written communication abilities
- Prior background in IT service desk operations or remote technical support
- Solid organizational skills with the ability to handle incidents with a sense of urgency
ทักษะที่ต้องการ / Required skills
- Desktop Support
- Windows 10
- Microsoft 365
- System Imaging
- Asset Management
- Troubleshooting
ทักษะเพิ่มเติม / Nice to have
- CompTIA A+
- CompTIA Security+
- CompTIA Network+
- Remote Support
- IT Helpdesk