DE033570-Workforce Services Manager
Accenture · Taguig
Full-timeonsiteleadOperationsBPOWorkforce ManagementOperationsNight ShiftManagement
รายละเอียดงาน / Description
Based in the Philippines, this leadership role oversees workforce management and quality assurance functional units at Accenture. The position involves guiding cost structures, managing shared service initiatives, and supporting business development opportunities. The ideal candidate will also drive process automation and maintain operational excellence across diverse regional contracts on a night shift schedule.
หน้าที่ความรับผิดชอบ / Responsibilities
- Supervise workforce management and quality assurance functional teams and departmental budgets
- Collaborate on RFP responses and create sales support materials
- Ensure contract compliance and consistently meet service level agreements
- Promote shared services models, automation, and standardization to lower delivery costs
- Deliver cross-geographical operational reporting and drive functional maturity
- Mentor and foster professional growth among direct reports and team members
คุณสมบัติ / Qualifications
- Between eight and twelve years of workforce management experience
- At least five years in a supervisory or people leadership capacity
- Background in the business process outsourcing (BPO) sector
- Valid working rights in the Philippines
- Willingness to work onsite on a night shift schedule
ทักษะที่ต้องการ / Required skills
- Workforce Management
- Team Leadership
- Budget Management
- Process Automation
- SLA Management
- BPO Operations
ทักษะเพิ่มเติม / Nice to have
- RFP Support
- Shared Services