Service Recovery Head (Application Support)
UOB · The Gardens North Tower
Full-timeonsiteseniorTechTechnology
รายละเอียดงาน / Description
Based in Malaysia, this role leads the Service Recovery team, overseeing application support for banking systems. The position involves managing incidents, conducting root cause analysis, and ensuring compliance with service level agreements. This leader will also mentor junior staff and drive continuous improvement initiatives within the support processes.
หน้าที่ความรับผิดชอบ / Responsibilities
- Monitor banking systems, resolve incidents, and escalate complex issues promptly.
- Perform root cause analysis for recurring problems and document solutions.
- Review and approve system changes to prevent operational disruptions.
- Ensure compliance with service level agreements and report on system performance.
- Communicate effectively with stakeholders and provide status updates.
- Lead and mentor a team of application support engineers.
คุณสมบัติ / Qualifications
- Degree in computer science, engineering, or a related field.
- Over 12 years of application support experience, with at least 6 years in banking.
- Extensive experience leading a large team of L2/L3 application support engineers.
- Independent, proactive, and self-starting with strong communication skills.
- Excellent analytical and problem-solving abilities.
- Proficient in various banking domains like retail, wholesale, and investment banking.
ทักษะที่ต้องการ / Required skills
- Core Banking Systems
- Payment Systems
- Data Warehousing
- SQL
- Database Administration
- Unix/Linux
- Windows Server
- AS400
- ITRS Geneos
- Splunk
ทักษะเพิ่มเติม / Nice to have
- ITIL
- Oracle
- Sybase
- C++
- Scripting
- AWS
- Azure
- Google Cloud