Service Executive - Jakarta (Talent Pool)
UOB · Jakarta Pusat (City Area)
Full-timeonsiteOtherCustomer Service
รายละเอียดงาน / Description
Based in Indonesia, this role involves providing comprehensive banking services and product information to customers. The Service Executive will handle various customer requests, maintain strong relationships, and actively cross-sell bank products. Key responsibilities also include addressing customer complaints, updating customer data, and ensuring compliance with all relevant banking regulations and internal standards.
หน้าที่ความรับผิดชอบ / Responsibilities
- Provide information on bank services and products to customers
- Process customer requests for products and services, including account opening/closing and data changes
- Build and maintain strong customer relationships
- Actively cross-sell bank products and services
- Handle and follow up on customer complaints
- Ensure daily and monthly reports are completed accurately
ทักษะที่ต้องการ / Required skills
- Banking Services
- Product Information
- Customer Request Processing
- Account Opening
- Account Closing
- Customer Data Management
- Cross-selling
- Complaint Handling
- Banking Regulations
- Compliance
- Reporting