Delivery Operations Representative
Accenture · Kuala Lumpur, Vertical Corp. Tower B
Full-timeonsitemidCustomerCustomer SupportOperationsDigital MarketingSLA Management
รายละเอียดงาน / Description
Based in Malaysia, this role focuses on resolving customer queries and complaints to deliver strategic service improvements. Working within delivery operations, you will troubleshoot lower-complexity issues, collaborate with team peers, and ensure ticket resolution complies with service level agreements. Candidates should be comfortable working rotational shifts while supporting digital marketing and customer engagement functions.
หน้าที่ความรับผิดชอบ / Responsibilities
- Handle and resolve customer inquiries, complaints, and escalations
- Analyze and troubleshoot operational issues of lower complexity
- Ensure customer faults and tickets are closed within established SLAs
- Collaborate closely with internal team members and report to supervisors
- Work in rotational shifts to support continuous operations
คุณสมบัติ / Qualifications
- Possess an Associate Degree or College Diploma
- 3 to 5 years of relevant professional experience
- B2-level proficiency in English and Indonesian
- Background in digital marketing and customer operations
- Strong problem-solving and business communication capabilities
ทักษะที่ต้องการ / Required skills
- Digital Marketing
- Customer Support
- Business Communication
- Problem Solving
- English
- Indonesian