DE034122-Delivery Lead Assoc Director
Accenture · Mandaluyong
Full-timeonsiteexecutiveOperationsOperations
รายละเอียดงาน / Description
Based in the Philippines, this leadership role oversees complete workforce management operations, agent performance tracking, and organizational reporting. The Delivery Lead Associate Director guides key operational strategies to maintain optimal service delivery and team output. Operating in an onsite environment, this position requires driving continuous improvement across extensive enterprise programs.
หน้าที่ความรับผิดชอบ / Responsibilities
- Oversee overall workforce management operations and planning
- Supervise and improve agent performance frameworks
- Lead the delivery of operational analytics and reporting functions
คุณสมบัติ / Qualifications
- At least 12 years of overall professional industry experience
- Minimum of 10 years in leadership and managerial roles
- Between 5 to 8 years of direct domain expertise in workforce management
- Existing legal authorization to work in the Philippines
ทักษะที่ต้องการ / Required skills
- Workforce Management
- Operations Delivery
- Leadership
- Performance Management
- Operational Reporting