PBTB | Head of Claims
Prudential · Kuala Lumpur (Takaful)
Full-timeonsiteleadOtherOperations
รายละเอียดงาน / Description
Based in Malaysia, this leadership role oversees the entire claims process for individual and group policies, focusing on efficiency and customer satisfaction. The Head of Claims will drive operational excellence, manage a team, and implement strategic initiatives to streamline workflows and improve processing times. This position requires a strong leader with expertise in insurance claims management and a commitment to enhancing the customer experience.
หน้าที่ความรับผิดชอบ / Responsibilities
- Oversee medical and life insurance claims processing for individual and group policies.
- Lead and manage the claims operations team, providing training and performance evaluations.
- Streamline claims processing workflows and implement continuous improvement initiatives.
- Ensure a customer-centric approach, resolving escalated issues and complaints.
- Collaborate with internal and external stakeholders like underwriters and healthcare providers.
- Prepare reports on claims performance, trends, and manage the claims budget.
คุณสมบัติ / Qualifications
- Bachelor's degree in Business Administration, Insurance/Takaful, or a related field.
- 8-10 years in operations management, preferably medical insurance, with 5-10 years in leadership.
- In-depth knowledge of medical and life insurance claims operations.
- Strong leadership, team management, and problem-solving abilities.
- Excellent communication, interpersonal skills, and financial acumen.
- Proficiency in claims management software and data analytics tools.
ทักษะที่ต้องการ / Required skills
- Claims Management
- Team Leadership
- Operational Excellence
- Customer Service
- Stakeholder Management
- Data Analysis
- Strategic Planning
- Regulatory Compliance
- Financial Acumen
- Problem Solving
ทักษะเพิ่มเติม / Nice to have
- Project Management