#EG IT Service Desk Engineer
Singtel · Singapore, Singapore
Full-timeonsitejuniorOperationsTechnology
รายละเอียดงาน / Description
Based in Singapore, this role serves as the initial contact point delivering essential desktop technical support to end-users. The engineer will resolve incoming IT inquiries via phone and email, perform foundational troubleshooting, and ensure software compliance. Successful candidates will manage incident lifecycles to maintain high service level standards.
หน้าที่ความรับผิดชอบ / Responsibilities
- Deliver timely first-contact technical support and first-call resolution through phone and email channels
- Conduct initial diagnostic troubleshooting and escalate complex incidents to secondary support tiers
- Provide regular status updates to users regarding outstanding issues within defined SLAs
- Maintain end-to-end case ownership and document comprehensive incident details until resolution
- Classify and prioritize incoming tickets while monitoring resolution progress
- Report sudden surges in specific call volumes to the Team Lead and manage user expectations
คุณสมบัติ / Qualifications
- At least one year of relevant background in technology administration or desktop support
- Solid computer proficiency, including working knowledge of Microsoft Office applications
- Foundational understanding of basic networking concepts is advantageous
- Self-driven, proactive problem-solver with a strong results-oriented mindset
ทักษะที่ต้องการ / Required skills
- IT Support
- Desktop Support
- Troubleshooting
- Customer Service
- Incident Management
- Microsoft Office
ทักษะเพิ่มเติม / Nice to have
- Networking
- Technology Administration