Senior Officer, Customer Service (Trade), Group Tech & Operations
UOB · North-East Region (City Area)
Full-timeonsitemidCustomerBankingTrade FinanceCustomer ServiceOperationsSingapore
รายละเอียดงาน / Description
Based in Singapore, this role involves managing daily trade transaction queries and providing support to clients via phone and email. The Senior Officer serves as an advisor on various trade products while collaborating with internal teams to resolve issues promptly. Additionally, the position tracks departmental performance metrics and maintains high service standards for regional clients.
หน้าที่ความรับผิดชอบ / Responsibilities
- Address client questions regarding daily trade transactions across phone and email channels
- Document all client communications in accordance with established standard procedures
- Serve as a knowledgeable specialist advising clients on trade finance offerings
- Partner with internal teams and partners to ensure complete request resolution
- Monitor and submit department key performance indicators on schedule
- Recognize operational concerns and escalate critical matters appropriately
คุณสมบัติ / Qualifications
- Solid working knowledge of diverse trade finance products
- Demonstrated background in trade product customer support
- Cantonese language proficiency to support clients based in Hong Kong
- Strong written and spoken communication skills
- Capacity to perform independently and liaise with various organizational levels
ทักษะที่ต้องการ / Required skills
- Trade Finance
- Customer Service
- Trade Products
- Cantonese
- Client Support
- Issue Resolution