Retail Customer Service Senior Officer (Outsourcing)
UOB · Ho Chi Minh (City Area)
Full-timeonsitemidCustomerCustomer Service
รายละเอียดงาน / Description
Based in Vietnam, this role focuses on handling inbound inquiries and resolving customer complaints according to established banking standards. You will deliver premium support to retail clients across various communication channels, ensuring all requests are tracked and handled efficiently. The position also involves performing terminal updates and processing essential financial account adjustments accurately.
หน้าที่ความรับผิดชอบ / Responsibilities
- Manage inbound client calls following defined banking procedures
- Share comprehensive information about banking solutions to build client relationships
- Address customer inquiries and resolve complaints professionally and assertively
- Log accurate records of client interactions to maintain service tracking
- Perform terminal system updates and client account maintenance as requested
- Execute required financial adjustments and entries on customer accounts
คุณสมบัติ / Qualifications
- Bachelor's degree in any discipline
- Three to five years of customer service experience
- Prior call center background is beneficial
- Proficiency in both written and spoken Vietnamese and English
- Strong communication, multitasking, and problem-solving abilities
- Familiarity with banking products and standard office software
ทักษะที่ต้องการ / Required skills
- Customer Service
- Call Center Operations
- Client Inquiries
- Complaint Handling
- Bilingual Communication
- Microsoft Office
ทักษะเพิ่มเติม / Nice to have
- Retail Banking
- Core Banking Systems