Contact Center Supervisor (Eng) @Wave Place Ploenchit Total Income 37,000฿++

รายละเอียดงาน / Description

Applicants must be of Thai nationality.

Key Responsibilities

• Manage and lead the Call Center team to achieve quality and performance targets in accordance with established standards.
• Supervise and support Call Center Agents (English-skilled) in delivering professional customer service.
• Monitor and evaluate call handling quality and problem resolution to ensure compliance with service standards.
• Develop and enhance Call Center staff skills to ensure professional and effective service delivery.
• Analyze call volume data and manage workforce scheduling to ensure service readiness and efficiency.
• Coordinate with relevant departments to resolve issues and improve service quality.
• Collaborate with related teams to enhance and improve operational processes.
• Prepare daily, weekly, and monthly performance reports for the Call Center team.
• Plan and organize employee engagement activities to boost morale and reduce staff turnover.
• Manage internal team communication to ensure timely dissemination of information, updates, and new procedures.
• Analyze call volumes, common issues, and trends in customer complaints.

Qualifications

• Bachelor’s degree or higher in any field.
• Minimum 1–2 years of experience in Call Center operations with team management experience

(Automotive industry experience will be an advantage).

• Excellent English communication skills (listening, speaking, reading, and writing).
• Strong leadership, coaching, and communication skills.
• Clear verbal communication, strong interpersonal skills, and a professional customer service mindset.
• Strong analytical and problem-solving skills with the ability to make accurate decisions under pressure.
• Proficient in operating systems, computer equipment, and Microsoft Office, especially Excel.

Compensation Structure (Total 37,000++)

• Base Salary: 30,000 THB
• Language Allowance: 3,000 THB
• Skill Allowance: 2,000 THB
• Transportation Allowance: 100 THB per day
• Shift Allowance: 150 THB per day (for afternoon or night shifts)
• Overtime: Paid in accordance with Thai Labour Law

Employment Details

• Employment Contract: Fixed-term contract of 3 months / 6 months / 1 year, subject to performance
• Work Location: Wave Place Building, BTS Ploenchit
• Working Schedule: 5 working days / 2 days off, rotating shifts
• Operating Schedule: 24-hour operation
• Working Hours: 8 hours per day