Customer Service Representative (Bilingual - Mandarin & English)
UOB · The Intermark Vista Tower (UCOE)
Full-timeonsiteCustomerCustomer Service
รายละเอียดงาน / Description
Based in Malaysia, this role involves providing 24-hour customer service, ensuring high standards of delivery for personalized phone services. The representative will handle customer inquiries and complaints, offering prompt and accurate solutions while educating customers on banking products. This position requires maintaining confidentiality and proactively gathering feedback to enhance customer experience.
หน้าที่ความรับผิดชอบ / Responsibilities
- Provide 24-hour one-stop customer support
- Deliver high-quality personalized phone services
- Offer prompt and accurate solutions to customer issues
- Efficiently handle and resolve customer complaints
- Educate customers about bank products and services
- Maintain confidentiality of customer data
คุณสมบัติ / Qualifications
- Recognized Diploma with at least 2 years of experience (or SPM/STPM with 5 years)
- Ability to work rotational shifts, including weekends and public holidays
- Positive attitude and passion for customer service
- Pleasant voice and good telephone etiquette
- Resourceful, proactive, and detail-oriented team player
- Good communication skills in English (verbal/written) and Mandarin (verbal)
ทักษะที่ต้องการ / Required skills
- Customer Service
- Mandarin
- English
- Communication
- Problem Solving
- Teamwork
ทักษะเพิ่มเติม / Nice to have
- Call Center Experience
- Banking Industry Knowledge