Customer Service Contact Center Officer
UOB · Ho Chi Minh (City Area)
Full-timeonsitemidCustomerCustomer Service
รายละเอียดงาน / Description
Based in Vietnam, this role involves providing exceptional customer service within a contact center environment. The officer will handle inbound and outbound calls, offering information on banking services, resolving inquiries, and identifying sales opportunities. This position requires a professional demeanor, strong communication skills, and the ability to manage customer interactions effectively while maintaining detailed records.
หน้าที่ความรับผิดชอบ / Responsibilities
- Handle incoming and outgoing customer calls and correspondence
- Provide information on bank services to enhance customer relationships
- Identify and pursue sales opportunities with customers
- Deliver professional and high-quality customer service
- Manage challenging customer situations and provide after-sales support
- Maintain accurate records of all customer interactions
คุณสมบัติ / Qualifications
- Bachelor's Degree in any field
- At least 2 years of experience in customer service
- Ability to work in shifts
- Excellent interpersonal and communication skills in Vietnamese and English
- Strong customer service orientation and a team player
- Proficiency in Microsoft Office applications
ทักษะที่ต้องการ / Required skills
- Customer Service
- Communication Skills
- Vietnamese
- English
- Problem Solving
- Teamwork
- Microsoft Office
ทักษะเพิ่มเติม / Nice to have
- Call Center Experience
- Banking Products Knowledge