Application Support Engineer
Accenture · Manila
Full-timeonsitejuniorTechTechnology
รายละเอียดงาน / Description
Based in the Philippines, this role focuses on investigating and resolving issues across critical enterprise platforms to ensure uninterrupted operational performance. The engineer will proactively address technical anomalies, collaborate with cross-functional teams, and build domain expertise. Ultimately, the position maintains system reliability and supports seamless business continuity.
หน้าที่ความรับผิดชอบ / Responsibilities
- Independently investigate and troubleshoot complex issues across critical business systems.
- Actively participate in team discussions and suggest solutions to technical challenges.
- Work closely with cross-functional teams to diagnose faults and maintain operational continuity.
- Clearly document technical findings and resolutions to foster team knowledge sharing.
- Keep abreast of evolving technologies and upgrade technical capabilities continuously.
- Support efforts to optimize technical workflows and enhance overall support efficiency.
คุณสมบัติ / Qualifications
- Minimum of 1 year of hands-on experience in platform partner ecosystem enablement.
- Solid analytical capabilities for diagnosing and resolving intricate software issues.
- Proven understanding of how diverse software components interact in business environments.
- Excellent communication skills to explain technical ideas to varied stakeholders.
- Familiarity with monitoring tools and techniques for tracking system performance.
ทักษะที่ต้องการ / Required skills
- Platform Partner Ecosystem Enablement
- System Monitoring
- Troubleshooting
- Technical Support
- Root Cause Analysis
ทักษะเพิ่มเติม / Nice to have
- Developer Ecosystem