Division Manager
UOB · The Gardens North Tower
Full-timeonsiteleadTechTechnology
รายละเอียดงาน / Description
Based in Malaysia, this leadership role oversees the First Recovery L1 Application Support team within UOB Innovation Hub 2. The successful candidate will guide operational support, drive incident resolution metrics, and ensure system stability across diverse banking platforms. In addition to supervising technical troubleshooting, the position focuses on coaching a sizable team, maintaining operational runbooks, and driving continuous service improvement.
หน้าที่ความรับผิดชอบ / Responsibilities
- Lead and supervise an L1 application support team across rotating shifts and operational coverage
- Ensure incident response adheres to strict service level agreements and resolution benchmarks
- Oversee proactive system monitoring to identify application and infrastructure anomalies early
- Act as the primary escalation contact during major disruptions and coordinate with advanced support tiers
- Direct team knowledge management by maintaining runbooks, procedures, and troubleshooting documentation
- Manage capacity planning, resource scheduling, talent coaching, and team performance evaluations
คุณสมบัติ / Qualifications
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline
- Between 8 and 12 years of IT experience including 3 to 5 years in people leadership
- Demonstrated background managing large teams in an application support setup
- Solid technical competency in Unix or Linux administration and SQL querying
- Strong working knowledge of ITSM software such as ServiceNow or Remedy
- Proven experience running shift-based operational and incident management workflows
ทักษะที่ต้องการ / Required skills
- Application Support
- Incident Management
- People Management
- Unix
- Linux
- SQL
- ITSM
- ServiceNow
- Monitoring Tools
ทักษะเพิ่มเติม / Nice to have
- AS400
- iSeries
- Mainframe