Branch Service Manager (City Square)
UOB · City Square (City Area)
Full-timeonsiteCustomerCustomer Service
รายละเอียดงาน / Description
Based in Malaysia, this role involves managing customer service operations within a bank branch. The manager will guide customers, assist with basic requests, and support efforts to maximize revenue and customer satisfaction. This position is crucial for deepening customer relationships and minimizing attrition within the consumer banking sector.
หน้าที่ความรับผิดชอบ / Responsibilities
- Oversee general customer service activities within the branch
- Provide guidance and assistance to customers
- Handle basic customer servicing requests
- Support initiatives to maximize revenue and product sales
- Contribute to enhancing customer satisfaction
- Work to deepen existing customer relationships and reduce attrition
ทักษะที่ต้องการ / Required skills
- Customer Service Operations
- Consumer Banking
- Customer Relationship Management
- Revenue Maximization
- Product Sales Support
- Attrition Reduction