Operations Quality Assurance Senior Specialist (Chuyên viên Cấp cao Quản lý Chất lượng Giao dịch Bảo hiểm)-1
Prudential · Thành phố Hồ Chí Minh
Full-timeonsiteseniorOperationsOperations
รายละเอียดงาน / Description
Based in Vietnam, this role supports the Operations division in maintaining rigorous quality assurance and regulatory compliance across business workflows. The specialist reviews operational transactions, evaluates potential risks, and monitors adherence to internal and external benchmarks. In addition, the position utilizes data analysis to refine processes, support auditing activities, and ensure reporting accuracy.
หน้าที่ความรับผิดชอบ / Responsibilities
- Execute quality assurance activities following established operational guidelines and quality standards
- Ensure operational transactions and decisions conform to internal procedures and regulatory rules
- Detect operational risks and assist in establishing preventive safeguards
- Apply data analysis methods to audit quality reports and uphold data precision
- Partner with team leads to deliver quality standards education and maintain systems
- Participate in workflow evaluations and draft monthly operational governance reports
คุณสมบัติ / Qualifications
- University degree in Medical, Pharmaceutical, or a related discipline
- At least 2 to 3 years of background in the insurance industry
- Relevant working experience handling medical-related insurance matters
- Competency in analyzing data, identifying operational risks, and reviewing compliance
ทักษะที่ต้องการ / Required skills
- Quality Assurance
- Operations
- Insurance
- Risk Management
- Data Analysis
- Compliance
- Auditing
- Process Improvement