Senior Officer, CASA, Fraud, GR AFC (Mandarin Speaker)
UOB · The Gardens North Tower
Full-timeonsitemidOperationsCustomer Service
รายละเอียดงาน / Description
Based in Malaysia, this role focuses on monitoring online banking transactions to detect and curb fraudulent actions. You will evaluate high-volume activity data, handle incoming alerts, and communicate directly with customers to advise them regarding potential scams. The position collaborates closely with internal teams and external enforcement agencies to enhance overall fraud management processes.
หน้าที่ความรับผิดชอบ / Responsibilities
- Monitor and analyze online banking transactions to detect and stop fraudulent activities.
- Handle fraud alert volumes and take prompt action to mitigate financial losses.
- Gather relevant facts using internal tools and compile case summaries for timely escalation.
- Contact customers by phone or notification to verify suspicious activities and provide scam prevention guidance.
- Coordinate with enforcement authorities and external touchpoints on case investigations.
- Partner with cross-functional units to identify emerging fraud trends and improve operational workflows.
คุณสมบัติ / Qualifications
- Diploma or equivalent qualification preferred.
- Strong command of English; proficiency in Mandarin is required, with other languages as an advantage.
- Willingness to work 24/7 rotating shifts including weekends and public holidays, plus standby duties.
- Strong analytical abilities, problem-solving skills, and high customer service standards.
- Proficient in MS Office applications with solid interpersonal and communication skills.
- Prior background in banking fraud surveillance or law enforcement investigations is highly regarded.
ทักษะที่ต้องการ / Required skills
- Fraud Detection
- Mandarin
- Transaction Monitoring
- Customer Service
- Analytical Skills
- Microsoft Office
ทักษะเพิ่มเติม / Nice to have
- Bahasa Malaysia
- Anti-Fraud Investigation
- Banking Operations