Manager, Corporate Client Services, Group Tech & Operations
UOB · Central Region (City Area)
Full-timeonsitemidCustomerCustomer Service
รายละเอียดงาน / Description
Based in Singapore, this managerial role leads a dedicated team providing first-class service to corporate banking clients across multiple communication channels. The appointed professional will oversee daily operations, guide team members, and manage service escalation and recovery efforts. Additionally, you will champion operational efficiency and process improvements while maintaining regulatory compliance.
หน้าที่ความรับผิดชอบ / Responsibilities
- Oversee and guide a team of customer service officers managing corporate client interactions
- Ensure high service standards across phone, email, and digital touchpoints
- Resolve escalated customer issues and implement service recovery solutions
- Track operational metrics, conduct regular performance reviews, and mentor staff
- Review and authorize high-value or exception transactions beyond officer limits
- Support departmental initiatives, staffing schedules, and process optimization
คุณสมบัติ / Qualifications
- Bachelor's degree in any discipline
- At least 3 years of relevant experience in client services or banking operations
- Demonstrated leadership, team mentoring, and people management skills
- Proven track record in managing operational metrics and service levels
ทักษะที่ต้องการ / Required skills
- Client Services
- People Management
- Team Leadership
- Escalation Management
- Operations Management
- Performance Management
ทักษะเพิ่มเติม / Nice to have
- Data Analytics