Technology Support Engineer
Accenture · Manila
Full-timeonsitejuniorTechTechnology
รายละเอียดงาน / Description
Based in the Philippines, this Technology Support Engineer role focuses on maintaining operational health by troubleshooting incidents and handling problem management across key platforms. You will handle change requests, partner with external vendors, and enrich documentation to boost technical support capabilities. Working independently as a subject matter specialist, you will also identify recurring bugs to foster continuous operational improvements.
หน้าที่ความรับผิดชอบ / Responsibilities
- Work independently as a subject matter expert to address business system issues
- Participate actively in team discussions and recommend solutions for operational problems
- Maintain detailed incident documentation and update knowledge resources for better troubleshooting
- Collaborate with internal stakeholders to assess impact and prioritize technical support tasks
- Identify recurring issues and propose process enhancements to drive continuous improvement
- Create and execute Requests for Change while partnering with third-party vendors
คุณสมบัติ / Qualifications
- At least 2 years of professional experience with Salesforce Service Cloud
- Deep knowledge of customer service workflows and cloud case management
- Demonstrated ability to configure and customize Salesforce Service Cloud
- Familiarity with IT incident and change management frameworks
- Competence in analyzing system logs to diagnose complex technical issues
- Strong interpersonal communication skills for working with cross-functional teams and vendors
ทักษะที่ต้องการ / Required skills
- Salesforce Service Cloud
- Incident Management
- Change Management
- Troubleshooting
- Log Analysis
- Case Management