Engineer, End User Services
Singtel · Kuala Lumpur, Malaysia
Full-timeonsitemidEngineeringTechnology
รายละเอียดงาน / Description
Based in Malaysia, this role oversees end-user computing and IT inventory while guiding support colleagues through complex technical challenges. The successful candidate will address escalated incidents, handle VIP and executive support requests, and ensure service agreements are consistently met. The position demands close coordination with enterprise IT teams to maintain smooth daily workplace operations and strong service delivery.
หน้าที่ความรับผิดชอบ / Responsibilities
- Coordinate and prioritize desktop troubleshooting requests and incident resolutions
- Act as an escalation point for intricate issues, including VIP and executive technical support
- Track and report operational performance against established service level agreements
- Partner with broader IT functions to harmonize end-user services with technology goals
- Maintain end-to-end case ownership through resolution, documenting all actions thoroughly
- Manage user expectations and alert management to unexpected incident volume spikes
คุณสมบัติ / Qualifications
- Diploma or technical certification in an IT-related field
- At least three years of experience in hands-on desktop support
- Three or more years supporting Windows 10 and Microsoft Office 365 environments
- Holds Microsoft 365 Modern Desktop, Enterprise Admin, or Azure Administrator certifications
- Background in helpdesk operations or remote troubleshooting tools is advantageous
- Strong written and verbal English communication abilities
ทักษะที่ต้องการ / Required skills
- Desktop Support
- Windows 10
- Microsoft 365
- Technical Support
- Incident Management
- Troubleshooting
ทักษะเพิ่มเติม / Nice to have
- Microsoft Azure
- Helpdesk
- Remote Support