Contact Center Fulfillment Senior Officer
UOB · Ho Chi Minh (City Area)
Full-timeonsitemidCustomerCustomer Service
รายละเอียดงาน / Description
Based in Vietnam, this role involves managing customer complaints and inquiries for a leading bank. The Senior Officer will ensure prompt, accurate, and courteous resolution of issues, meticulously recording details for awareness and improvement. This position requires proactive problem identification, collaboration with internal teams, and maintaining high standards of customer service to enhance client relationships.
หน้าที่ความรับผิดชอบ / Responsibilities
- Handle customer complaints and resolve issues promptly and accurately
- Document all client issues and resolutions thoroughly
- Act as a customer advocate and escalate critical issues to management
- Monitor and analyze complaints to identify trends and suggest improvements
- Proactively identify account problems and propose solutions with internal teams
- Provide information on banking services and ensure timely follow-up
คุณสมบัติ / Qualifications
- Excellent interpersonal and communication skills in English
- Strong customer service orientation and a team player
- Ability to work under pressure, motivated, and meticulous
- Good understanding of UOBV products and services
- Proficiency in Microsoft Office applications
- High level of listening and comprehension skills
ทักษะที่ต้องการ / Required skills
- Customer Service
- Complaint Resolution
- Communication
- English
- Teamwork
- Problem Solving
- Microsoft Office
ทักษะเพิ่มเติม / Nice to have
- Banking Products Knowledge
- Analytical Skills