Manager, Client Services (Credit) - Collections
UOB · Central Region (City Area)
Full-timeonsitemidOtherCustomer Service
รายละเอียดงาน / Description
Based in Singapore, this role involves managing delinquent accounts from initial stages to prevent them from becoming non-performing loans. The primary objective is to effectively resolve overdue payments and minimize delinquency through proactive collection efforts. This position requires strong communication and negotiation skills to interact with customers, establish repayment plans, and ensure a smooth transition for unresolved cases.
หน้าที่ความรับผิดชอบ / Responsibilities
- Perform daily reminders for overdue payments
- Follow up with customers using various communication methods
- Propose and submit repayment plans for credit review
- Address customer account inquiries and provide prompt service
- Update customer interactions in the collection system
- Manage outstanding accounts to reduce credit loss
คุณสมบัติ / Qualifications
- Minimum one year of experience in banking, finance, or debt management
- Customer-focused approach
- Ability to work effectively in a team
- High level of integrity in work
- Eagerness to learn new skills
- Proficiency in Microsoft Word and Excel
ทักษะที่ต้องการ / Required skills
- Debt Management
- Customer Service
- Teamwork
- Integrity
- Learning Agility
- Multitasking
- Interpersonal Skills
- Communication Skills
- Negotiation Skills
- Writing Skills
ทักษะเพิ่มเติม / Nice to have
- Microsoft Word
- Microsoft Excel