Assistant VP/ Vice President, GCD Omni-Channel Agile Team, (Training)
UOB · Central Region (City Area)
Full-timeonsitemidOtherOther
รายละเอียดงาน / Description
Based in Singapore, this role involves leading business transformation initiatives across the branch network to enhance customer experience and operational efficiency. The position requires serving as a trainer and facilitator for various banking programs, managing training administration, and developing new learning content. You will collaborate with diverse stakeholders to drive strategic objectives and ensure continuous improvement.
หน้าที่ความรับผิดชอบ / Responsibilities
- Lead business transformation initiatives to improve customer experience and operational efficiency.
- Drive service and channel optimization through customer journey reviews and data analysis.
- Serve as a trainer and facilitator for business, operational, and customer experience programs.
- Manage end-to-end training administration, including scheduling and record keeping.
- Identify learning needs and develop new learning programs aligned with business goals.
- Partner with stakeholders to drive strategic initiatives and ensure project implementation.
คุณสมบัติ / Qualifications
- Diploma or Degree in Business, Finance, Engineering, Education, or HR.
- Minimum 5 years of relevant experience in banking operations, transformation, or L&D.
- Prior experience as a trainer or facilitator in the banking industry is advantageous.
- Strong knowledge of branch operations, banking processes, and customer servicing.
ทักษะที่ต้องการ / Required skills
- Business Transformation
- Customer Experience
- Operational Excellence
- Training Delivery
- Facilitation
- Stakeholder Management
- Process Improvement
- Data Analytics
- Learning Program Development
- Training Administration
ทักษะเพิ่มเติม / Nice to have
- Agile Methodologies
- Banking Operations
- Regulatory Compliance